Warranty

We Stand Behind Every Pool We Build

When you invest in a custom Mossman Brothers pool, you’re not just buying a structure—you’re investing in an asset that should last 30, 40, or even 50 years. That’s why we stand behind our work with comprehensive warranty coverage.

We don’t build pools we’re not confident about, and we don’t shy away from warranty obligations. This guarantee reflects our confidence in our design process, construction methods, equipment selection, and finish application.

Warranty Scope and Coverage

Every Mossman Brothers custom pool includes warranty coverage for:

Structural Integrity Warranty

The pool structure itself—concrete shell, reinforcement, and foundation work—is warranted against structural defects that affect the pool's integrity or safety. This covers:
• Cracks that indicate structural movement or failure
• Leaks caused by structural defects (not surface finish failure)
• Settlement or movement of the structure
• Failure of the reinforcement system
• Concrete degradation that affects structural integrity

Workmanship Warranty

The quality of construction and installation of all systems is warranted against defects in workmanship. This includes:
• Plumbing system installation and connection integrity
• Electrical system installation and safety
• Equipment installation (pump, filter, heater, automation)
• Finish application quality (including PebbleTec finish)
• Surface defects that affect finish durability

Equipment Installation Warranty

Pentair equipment is warranted by the manufacturer. We warrant that equipment is properly installed and functioning correctly. Equipment failure covered under manufacturer warranty is handled through Pentair's process.

Warranty Duration

Structural Defects

Coverage extends for the life of the structure, as this reflects our confidence in proper design and construction. Typical structural lifespan is 30-50+ years with proper maintenance.

Workmanship

Warranty is typically 2-5 years depending on the specific element, reflecting industry standards and Arizona Registrar of Contractors requirements.

Equipment

Manufacturer (Pentair) warranty typically covers 1-3 years depending on the specific equipment component.

Specific warranty period details are provided in your warranty documentation at project completion.

What's NOT Covered

Warranty excludes:

Maintenance-related issues

Problems caused by inadequate maintenance, improper chemical balance, or lack of servicing

Misuse

Damage from improper use or abuse of the pool or equipment

Acts of nature

Damage from extreme weather (though this is rare in Arizona), earthquakes, or flood

Modifications

Changes made after original construction, including unauthorized repairs or modifications

Normal wear

Expected wear and tear over time (this is not defect—it’s normal aging)

Water chemistry problems

Issues caused by improper chemical balance or management

Equipment failure from hard water

Arizona’s water chemistry is harsh on equipment; some mineral scaling is normal

Cosmetic finish issues

Minor discoloration, slight variations in PebbleTec finish application (within industry standards)

Warranty Claims Process

If you believe you have a warranty issue:

Document the problem

Take photos and note when you first observed the issue

Contact us

Reach out to Mossman Brothers Pools with details about the problem

Site evaluation

We'll visit your property to assess the issue and determine if it's covered under warranty

Solution determination

If covered, we'll determine the appropriate remedy (repair, replacement, etc.)

Resolution

We'll complete the work to resolve the issue

We handle warranty issues professionally and promptly. Our goal is to ensure you’re completely satisfied with your pool.

Arizona Registrar of Contractors Requirements

Arizona law (Arizona Registrar of Contractors regulations) requires pool builders to provide minimum warranty coverage:

Mossman Brothers Pools exceeds these minimum requirements with comprehensive coverage as outlined in our warranty agreement.

Maintenance as Warranty Condition

Proper maintenance is essential for warranty validity. This is not because we’re trying to avoid obligations—it’s because improper maintenance creates problems that aren’t the builder’s responsibility.

Maintenance requirements typically include:

We provide maintenance guidance at project completion, and our warranty documents outline specific requirements. Following these requirements protects your pool and preserves warranty coverage.

Equipment Warranty vs. Construction Warranty

It’s important to understand the distinction:

Construction Warranty

(provided by Mossman Brothers): Covers structural integrity and workmanship in building the pool. This is our responsibility and warranty.

Equipment Warranty

(provided by Pentair): Covers the pump, filter, heater, and other equipment components. Equipment failures are handled through Pentair's warranty process, not ours. We ensure equipment is properly installed; Pentair covers equipment defects.

If equipment fails, Pentair handles warranty claims directly. We can assist in navigating the process if needed.

Comparing Warranty Coverage

Arizona pool builders typically offer warranty coverage in these ranges:Your Pentair equipment system is designed for reliability, but Arizona’s climate requires specific maintenance:

Budget builders

Often 1-year workmanship warranty only

Standard builders

2-3 year workmanship warranty, limited structural coverage

Premium builders

5+ year workmanship warranty, lifetime structural defect coverage

Mossman Brothers

Comprehensive structural coverage, 2-5 year workmanship depending on element

Our warranty positioning reflects our confidence in our work and our commitment to long-term customer satisfaction. We’re not trying to be the cheapest option, but our warranty demonstrates why we can charge premium prices—we’re confident in what we build.

Transferring Warranty to Homebuyers

If you sell your home with the pool, your warranty is typically transferable to the new owner for a specified period. Details about transferability are in your warranty documentation.

This is valuable because it demonstrates to future homebuyers that the pool was built by a reputable builder with ongoing warranty backing.

Preventive Maintenance Protects Warranty

The best approach to warranty is preventing problems through proper maintenance. Regular maintenance:

We recommend annual professional pool service evaluations (separate from regular maintenance) to catch any potential issues early.

Questions About Your Warranty

Your warranty documents should be clearly understood at project completion. If you have questions about:

Please contact us. We’ll clarify any confusion about your specific coverage.

Frequently Asked Questions

Is Arizona's hard water covered under warranty?

Hard water damage (scaling, mineral buildup) is expected in Arizona and considered normal. Warranty doesn’t cover hard water-related wear, though proper maintenance minimizes it. Some scaling is normal and not a defect.

How long is the warranty?

Structural defects are typically covered for the life of the pool structure (30-50+ years). Workmanship warranty is typically 2-5 years depending on specific elements. Equipment manufacturer (Pentair) warranty is 1-3 years. Specific terms are in your warranty agreement.

Does warranty cover water chemistry problems?

No. Water chemistry problems (algae, cloudiness, balance issues) are caused by improper maintenance or management, not construction defects. Warranty requires proper chemical maintenance as a condition of coverage.

What does Mossman Brothers Pools warranty actually cover?

Structural integrity of the pool (cracks, leaks from structural defects), workmanship quality (plumbing, electrical, equipment installation, finish application), and proper equipment installation. Warranty excludes maintenance-related issues, misuse, and normal wear.

Can I transfer the warranty if I sell my home?

Yes, typically for a specified period. Transferable warranty is valuable when selling—it demonstrates the pool was built by a reputable builder with continuing backing.

Does warranty cover equipment failure?

Manufacturer (Pentair) equipment warranty covers equipment defects. We warrant that equipment is properly installed; manufacturer warrants the equipment itself. Equipment failures typically go through Pentair’s warranty process.

What if I have a problem after warranty expires?

After warranty expires, repairs are at your cost. However, many problems occur during warranty period if they’re going to occur. Prevention through maintenance is the best approach.

What if I don't maintain my pool properly—does that void warranty?

Improper maintenance that causes damage voids coverage for maintenance-related issues. Proper maintenance (chemical balance, filter cleaning, regular inspection) is required to maintain warranty validity.